1. Introduction
Welcome to Shoppien, a multi-vendor e-commerce platform that enables users to create online stores, display products, place orders, manage deliveries, and operate through multiple applications including customer app, seller app, delivery app, and administration dashboard.
By using the platform, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Customer Data:
- Full name
- Phone number
- Email address
- Encrypted password
- Shipping address
- Geographic location
- Order history
- Payment method information
Seller Data:
- Store name
- Store owner information
- Phone number
- Email
- Business address
- Product data
- Inventory data
Delivery Driver Data:
- Full name
- Phone number
- Identification documents
- Vehicle information
- Live location during delivery
- Delivery history
Technical Data:
- Device type
- Operating system
- IP address
- Login records
- Activity logs
3. How We Use Data
We use data to:
- Create and manage accounts
- Process orders
- Manage deliveries
- Verify identities
- Send notifications
- Improve service quality
- Prevent fraud
4. Data Sharing
Data may be shared with:
- Related seller
- Assigned delivery driver
- Payment providers
- Legal authorities when required
5. Data Security
Security measures include:
- Data encryption
- Server protection
- Access control
- Security monitoring
6. Location Services
Location may be used for:
- Assigning nearest delivery driver
- Displaying delivery address
- Tracking orders
7. Cookies
Cookies may be used to improve user experience.
8. Data Retention
Data is retained as necessary for service operation and legal obligations.
9. User Rights
Users may:
- Edit personal data
- Request deletion
- Request a copy of their data
10. Policy Updates
This policy may be updated periodically.
11. Contact
Official email: contact@shoppien.com
